Terms & Conditions

Last Updated: 29-Sep-2026

Welcome to AZARA and AZARA.qa.

These Terms & Conditions govern your access to and use of the AZARA website, including the purchase of jewelry, fashion accessories, watches, and other products offered through AZARA.qa.

By accessing, browsing, or placing an order through AZARA.qa, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them, subject to the applicable laws and regulations of the State of Qatar.

About AZARA

AZARA is a business operating in the State of Qatar under a valid Commercial Registration and e-Commerce Licence issued by the Ministry of Commerce and Industry (MOCI), State of Qatar.

Legal / Business Name: Azara for Fashion Accessories
Commercial Registration No.: 252536
e-Commerce Licence No.: 342245
Website: https://azara.qa
Country of Operation: Qatar
Customer Service: +974 5559 2325
Email: azaraqa@gmail.com

AZARA.qa is the authorized electronic-commerce website through which AZARA conducts its licensed online commercial activities.

Scope of These Terms

These Terms & Conditions apply to:

  • Your use of AZARA.qa;

  • Your browsing and interaction with the website;

  • Product purchases made through AZARA.qa;

  • Electronic orders and transactions;

  • Payments made through the website;

  • Delivery of products;

  • Returns, exchanges, replacements and refunds; and

  • Other services or communications provided through AZARA.qa.

These Terms are subject to the mandatory rights and protections granted to consumers under the applicable laws and regulations of the State of Qatar.

Nothing in these Terms is intended to exclude, restrict, or waive any consumer right or legal protection that cannot lawfully be excluded or waived under Qatar law.

Eligibility and Customer Information

By placing an order, you confirm that the information you provide to AZARA is accurate, complete and current.

You are responsible for providing accurate:

  • Full name;

  • Mobile telephone number;

  • Email address;

  • Delivery address;

  • Building/street/zone information; and

  • Any other information reasonably required to complete your order.

AZARA may contact you using the telephone number, WhatsApp number, email address or other contact information provided with your order for purposes related to order confirmation, payment, delivery, returns, complaints or customer service.

If incorrect information supplied by the customer prevents or materially delays delivery, AZARA may contact the customer to correct the information and may apply applicable delivery or re-delivery arrangements disclosed to the customer.

Products and Product Information

AZARA aims to provide clear, accurate and non-misleading information about every product offered through AZARA.qa.

Product pages may include information such as:

  • Product name;

  • Material;

  • Finish or plating;

  • Dimensions or size;

  • Color;

  • Product characteristics;

  • Care instructions;

  • Availability;

  • Price and other relevant product information.

Product images are provided for illustration and presentation. Reasonable variations may occur due to photography, lighting, screen settings, manufacturing batches, or the characteristics of the material.

AZARA will not intentionally provide false or misleading information regarding its products.

Where a product contains materials or finishes that require particular care, the applicable product page or care instructions should be followed.

If a product is found to be defective or does not conform to the applicable requirements or the description provided to the consumer, you can request for return, exchange or refund.

Prices

All product prices displayed on AZARA.qa will be stated clearly.

Unless otherwise expressly stated, prices are displayed in Qatari Riyals (QAR).

Any applicable delivery charges or other charges will be disclosed to the customer before the order is completed.

AZARA reserves the right to correct genuine pricing or information error. If an order has been affected by an obvious pricing or technical error, AZARA will contact the customer and explain the available options before proceeding, subject to applicable law.

AZARA will not charge a customer a price higher than the applicable advertised or agreed price except where the customer has expressly agreed to an additional lawful charge.

Placing an Order

To place an order, the customer generally selects the desired product, adds it to the shopping cart, provides the requested information, selects an available payment and delivery method, reviews the order and submits the order through the website.

Before submitting an order, the customer should review:

  • Products selected;

  • Quantities;

  • Prices;

  • Delivery charges, where applicable;

  • Delivery information;

  • Contact information; and

  • Total amount payable.

AZARA will provide appropriate means for the customer to identify and correct input errors before submitting an order, where technically applicable.

Submitting an order constitutes a request to purchase the selected products subject to these Terms and the conditions.

Order Confirmation

After an order is submitted, AZARA will provide an electronic acknowledgement or confirmation using an appropriate electronic communication method.

An order confirmation may include:

  • Order number;

  • Products ordered;

  • Quantity;

  • Price;

  • Delivery information;

  • Payment information; and

  • Other relevant transaction details.

An order may be subject to verification of product availability, payment and delivery information.

If AZARA is unable to fulfil an order, AZARA will notify the customer and, where payment has already been received, process the applicable refund.

Payment

AZARA provides electronic payment methods through the payment channels or electronic payment service providers made available on AZARA.qa.

The payment methods available at checkout will be displayed before the order is completed.

Customers should only use payment methods presented through the official AZARA.qa checkout or other payment channels expressly communicated by AZARA.

AZARA does not request customers to disclose their full card number, CVV, PIN, password or other confidential banking credentials through WhatsApp, email or social media.

Payment processing may be performed by a third-party payment service provider. Such providers may apply their own terms and privacy practices.

We also offer Cash on Delivery Services.

Delivery

AZARA delivers within the areas of Qatar.

Estimated delivery times and delivery charges, where applicable, will be communicated accordingly.

Delivery times are estimates and may be affected by circumstances outside AZARA's reasonable control, including severe weather, public holidays, traffic restrictions, incorrect customer information, delivery-service disruptions, or other events beyond AZARA's reasonable control.

The customer is responsible for providing an accurate delivery address and an accessible contact number.

If the customer is unavailable at the agreed delivery location, the delivery provider may contact the customer to arrange another delivery attempt in accordance with the applicable delivery arrangements.

Any applicable additional delivery or re-delivery charges will be disclosed where required.

Inspection Upon Delivery

Customers are encouraged to inspect the delivered package and product as soon as reasonably possible.

If the customer receives:

  • The wrong product;

  • A visibly damaged product;

  • A product with a material defect; or

  • A product that does not correspond to the order,

the customer should contact AZARA as soon as reasonably possible through the customer-service channels provided on AZARA.qa.

AZARA may request photographs, order information or other reasonable information necessary to investigate the matter.

Returns, Exchanges, Replacements and Refunds

Returns, exchanges, replacements and refunds are governed by AZARA's Returns & Refunds Policy, which forms part of these Terms & Conditions.

Customers should review the Returns & Refunds Policy before placing an order.

Where a product is defective, does not conform to applicable requirements, or otherwise gives rise to a mandatory remedy under Qatar law, AZARA will provide the remedy required by applicable law.

AZARA will not use this Terms & Conditions page or its Returns & Refunds Policy to remove or restrict mandatory consumer rights.

For hygiene, safety, customization or other legitimate reasons, certain products may be subject to specific return or exchange conditions, provided those conditions are clearly disclosed before purchase and are consistent with applicable Qatar law.

Consumer Rights Under Qatar Law

AZARA respects the rights of consumers under the laws and regulations applicable in the State of Qatar.

In particular, AZARA will provide consumers with accurate information about products, clear pricing and appropriate information regarding the transaction.

Where a product is defective or does not conform to applicable requirements, AZARA will provide the remedy required by applicable law, which may include repair, replacement, exchange or refund, depending on the circumstances and applicable legal requirements.

Nothing in these Terms is intended to exclude any mandatory statutory right or remedy available to a consumer.

Electronic Transactions

Electronic transactions conducted through AZARA.qa are subject to the applicable laws of the State of Qatar, including the Electronic Transactions and Commerce Law.

Before an order is submitted, AZARA will make applicable contractual and transaction information available to the customer in a clear and comprehensible manner.

Electronic communications relating to orders, confirmations, invoices and other transaction records may be retained by AZARA in accordance with applicable legal and operational requirements.

Customers should retain their order confirmation, invoice and other transaction communications for their records.

Invoices and Transaction Records

AZARA will provide the customer with the applicable invoice or transaction record in accordance with Qatar's applicable commercial and consumer-protection requirements.

The invoice may include information such as:

  • AZARA's business information;

  • Invoice/order number;

  • Date;

  • Product description;

  • Quantity;

  • Price;

  • Applicable delivery charges; and

  • Total amount payable.

Complaints and Customer Support

AZARA is committed to receiving and addressing customer complaints fairly and promptly.

Customers may submit complaints through:

Customer Service: +974 5559 2325
Email: azaraqa@gmail.com

To assist with the investigation, customers should provide:

  • Order number;

  • Customer name;

  • Contact information;

  • Description of the complaint; and

  • Photographs or other supporting information where relevant.

AZARA will review the complaint and communicate with the customer regarding the appropriate resolution.

If a complaint concerns a defective, damaged, incorrect or non-conforming product, AZARA may request reasonable evidence to determine the appropriate remedy.

Nothing in AZARA's complaint process prevents a consumer from exercising any right available under the laws of the State of Qatar.

Product Care and Customer Responsibility

Customers are responsible for following the care instructions provided with the relevant product.

Jewelry may be affected by exposure to substances such as perfumes, cosmetics, chemicals, chlorine, cleaning products, excessive moisture or other substances depending on the material and finish.

Normal wear, accidental damage, improper use, failure to follow care instructions, or alterations made after delivery may affect the condition of a product.

Where applicable, product-specific care instructions will take precedence over general care information.

Intellectual Property

All content appearing on AZARA.qa, including but not limited to:

  • AZARA name and branding;

  • Logos;

  • Product photographs;

  • Product descriptions;

  • Graphics;

  • Website design;

  • Text;

  • Videos;

  • Layout; and

  • Other original website materials

is owned by or licensed to AZARA or its respective rights holders.

You may use AZARA.qa for personal and lawful purposes.

You may not reproduce, copy, modify, distribute, publish, sell, commercially exploit or otherwise use AZARA's protected content without prior written authorization, except where permitted by applicable law.

Website Use

You agree not to:

  • Use AZARA.qa for unlawful purposes;

  • Attempt to gain unauthorized access to the website or its systems;

  • Interfere with website security or operation;

  • Introduce malicious software or harmful code;

  • Use automated systems to improperly collect website information;

  • Submit fraudulent orders;

  • Provide deliberately false information; or

  • Use the website in a manner that violates the laws of the State of Qatar.

AZARA may take appropriate action where unlawful, fraudulent or abusive activity is identified, subject to applicable law.

Website Availability

AZARA aims to keep AZARA.qa available and functioning properly but does not guarantee that the website will always be uninterrupted, error-free or available at all times.

Temporary interruptions may occur because of:

  • Maintenance;

  • Technical failures;

  • Hosting or network problems;

  • Payment-provider issues;

  • Security measures; or

  • Circumstances beyond AZARA's reasonable control.

AZARA will take reasonable steps to restore affected services where practicable.

Third-Party Services

AZARA may use third-party service providers for functions such as:

  • Electronic payment processing;

  • Website hosting;

  • Delivery;

  • Customer communications;

  • Analytics;

  • Security; and

  • Other services necessary to operate AZARA.qa.

Third-party providers may have their own terms and privacy policies.

AZARA will take reasonable measures when selecting and using service providers, subject to applicable laws and contractual arrangements.

Personal Data and Privacy

AZARA may collect and process personal information necessary to operate the website, process orders, receive payments, deliver products, communicate with customers, handle complaints and fulfil legal obligations.

Personal data will be handled in accordance with the applicable laws of the State of Qatar, including Law No. 13 of 2016 on Protecting Personal Data Privacy, as applicable.

For further information regarding the collection, use, protection and retention of personal data, please review our Privacy Policy.

Marketing Communications

AZARA may send promotional or marketing communications where permitted by applicable law and where the necessary consent or other lawful basis exists.

Customers may unsubscribe from marketing communications using the available unsubscribe mechanism or by contacting AZARA.

Transactional communications relating to orders, payments, delivery, returns, security or customer-service matters may continue where reasonably necessary to provide the requested service or fulfil the transaction.

Accuracy of Website Information

AZARA makes reasonable efforts to ensure that information published on AZARA.qa is accurate and current.

However, occasional typographical, technical, photographic or other errors may occur.

Where an error materially affects an order, AZARA will take reasonable steps to notify the customer and address the matter in accordance with applicable law.

Changes to These Terms

AZARA may update these Terms & Conditions from time to time to reflect changes in:

  • Applicable laws and regulations;

  • MOCI requirements;

  • Website functionality;

  • Products or services;

  • Payment or delivery arrangements; or

  • AZARA's business operations.

The latest version will be published on AZARA.qa with its effective or updated date.

Changes will not affect rights or obligations that have already accrued under an order or transaction except where required or permitted by applicable law.

Contact AZARA

For questions concerning these Terms & Conditions, orders, products, returns or complaints, please contact:

AZARA for Fashion Accessories
Website: https://azara.qa
Customer Service: +974 5559 2325
Email: azaraqa@gmail.com
Commercial Registration No.: 252536
e-Commerce Licence No.: 342245
State of Qatar

Last Updated: 29-September-2026