Returns, Exchanges & Refunds Policy

Last Updated: 29-Sep-2026

At AZARA, we want you to be happy with your purchase. This Returns, Exchanges & Refunds Policy explains the conditions and procedures applicable to returns, exchanges, replacements and refunds for purchases made through AZARA.qa.

This Policy applies to purchases delivered within the State of Qatar and should be read together with our Terms & Conditions.

Nothing in this Policy is intended to exclude, restrict or waive any mandatory consumer right or remedy available under the laws and regulations of the State of Qatar.

Eligibility for Returns

A product may be eligible for return or exchange where it meets the applicable conditions below.

The product should generally be:

  • Unworn and unused;

  • In its original condition;

  • Returned with its original packaging;

  • Returned with any tags, labels, certificates or accessories supplied with the product;

  • Free from damage caused after delivery; and

  • Accompanied by the original order number or other reasonable proof of purchase.

For hygiene and product-protection reasons, AZARA may apply specific return conditions to certain products.

Products that have been worn, altered, resized, damaged, or otherwise used may not qualify for a change-of-mind return or exchange, except where the customer has a legal right to a remedy because the product is defective, damaged, incorrect or does not conform to the applicable requirements.

Return Period

For eligible change-of-mind returns, customers should contact AZARA within:

7 DAYS of receiving the order.

The return request must be submitted through our customer-service channels within the applicable period.

The return period does not limit any mandatory rights or remedies available to consumers under Qatar law, including rights relating to defective or non-conforming products.

Defective, Damaged or Incorrect Products

If you receive a product that is:

  • Defective;

  • Damaged upon delivery;

  • Different from the product you ordered;

  • Missing an item or component; or

  • Materially inconsistent with the product description,

please contact AZARA as soon as reasonably possible.

Please provide:

  • Order number;

  • Customer name;

  • Contact number;

  • Description of the problem; and

  • Clear photographs or video where reasonably necessary to help us assess the issue.

AZARA will review the matter and determine the appropriate remedy in accordance with the applicable laws of the State of Qatar.

Depending on the circumstances and applicable legal requirements, the remedy may include:

  • Replacement;

  • Exchange;

  • Repair, where appropriate;

  • Refund; or

  • Another remedy required or permitted by law.

Where the issue is attributable to AZARA or the product is defective or does not conform to applicable requirements, AZARA will not improperly shift the applicable legal remedy or responsibility to the customer.

Change-of-Mind Returns

If you simply change your mind after purchasing an eligible product, AZARA may accept a return subject to the conditions of this Policy and applicable Qatar law.

For a change-of-mind return:

  1. Contact AZARA within the applicable return period.

  2. Provide your order number and reason for the return.

  3. Wait for return instructions from AZARA.

  4. Return the product in its eligible condition.

  5. AZARA will inspect the returned product.

  6. If the return is approved, the applicable refund or exchange will be processed.

The product must not show signs of wear, use, damage or alteration.

Exchanges

Customers may request an exchange for an eligible product, subject to product availability.

Examples may include:

  • Different size;

  • Different color;

  • Different design; or

  • Another eligible AZARA product.

The requested replacement product must be available at the time the exchange is processed.

If the replacement product has a higher price, the customer may be required to pay the applicable difference.

If the replacement product has a lower price, AZARA will handle the difference in accordance with the applicable refund/payment arrangements.

Where an exchange relates to a defective, damaged or incorrect product, AZARA will handle the matter in line with regulations with the customer.

Refunds

Where a refund is applicable, AZARA will process the refund after the return has been approved and any necessary inspection has been completed.

The refund method may depend on the original payment method and the applicable payment provider.

Where the original payment method supports refunds, AZARA may return the funds through that method.

The time for the funds to appear in the customer's account may depend on the customer's bank or payment-service provider and may be outside AZARA's control.

AZARA will not intentionally delay an applicable refund.

Delivery Charges and Return Costs

For an eligible change-of-mind return, any applicable return or delivery charges will be handled according to the return terms communicated to the customer.

Where a product is defective, damaged, incorrect or otherwise , AZARA will handle applicable delivery or return costs with communication to the customer.

No customer will be required to bear a cost that applicable Qatar law requires the supplier to bear.

Non-Returnable or Restricted Items

Certain products may be non-returnable or subject to additional conditions where permitted by applicable law.

These may include products that:

  • Have been worn or used;

  • Have been intentionally or accidentally damaged after delivery;

  • Have been altered, resized or modified at the customer's request;

  • Are personalized or specially made for the customer;

  • Are returned without required components, packaging or accessories where those items are material to the return; or

  • Cannot reasonably be returned for hygiene, health, safety or other legitimate reasons disclosed to the customer before purchase.

Jewelry Condition

Because AZARA products are jewelry and fashion accessories, customers should take reasonable care when handling and storing them.

Depending on the product, exposure to:

  • Perfume;

  • Cosmetics;

  • Chlorine;

  • Cleaning chemicals;

  • Salt water;

  • Excessive moisture;

  • Sweat;

  • Abrasive materials; or

  • Other chemicals

may affect the appearance or finish of jewelry.

Normal wear and tear or deterioration resulting from improper use or failure to follow the applicable care instructions does not necessarily constitute a manufacturing defect.

Where a product has a specific care requirement, the relevant product page or care instructions should be followed.

How to Request a Return, Exchange or Refund

To request a return, exchange or refund, contact:

AZARA Customer Service
WhatsApp / Phone: +974 5559 2325
Email: support@azara.qa

Please include:

Order Number:
Customer Name:
Phone Number:
Product:
Reason for Request:
Photographs/Videos: where applicable

Our customer-service team will provide the applicable next steps.

Return Inspection

Returned products may be inspected to verify:

  • Product identity;

  • Condition;

  • Signs of use or wear;

  • Damage;

  • Missing components;

  • Packaging; and

  • Eligibility under this Policy.

If a requested change-of-mind return does not satisfy the applicable conditions, AZARA will inform the customer of the reason.

Where the matter concerns a defective, damaged, incorrect or non-conforming product, AZARA will assess the matter and proceed with the return.

Cancellation of Orders

If you wish to cancel an order before dispatch, contact AZARA as soon as possible.

AZARA will make reasonable efforts to accommodate cancellation requests received before dispatch.

Once an order has been dispatched, the applicable return or cancellation procedure may apply.

Electronic Transactions and Consumer Rights

AZARA respects consumer rights arising under the laws and regulations of the State of Qatar, including applicable provisions governing electronic commerce and consumer protection.

Where applicable law provides a consumer with a right to cancel, withdraw, return, replace, repair or obtain a refund, this Policy will be interpreted consistently with that legal right.

Where a provision of this Policy conflicts with a mandatory requirement of Qatar law, the mandatory legal requirement will prevail.

Fraudulent or Abusive Returns

AZARA reserves the right, subject to applicable law, to investigate suspected fraudulent or abusive return activity.

Examples may include:

  • Deliberately damaging products after delivery;

  • Returning a different product from the one purchased;

  • Repeated fraudulent claims;

  • Providing materially false information; or

  • Attempting to obtain multiple refunds for the same order.

AZARA may take appropriate action permitted by law in such circumstances.

This provision does not affect legitimate consumer complaints or statutory consumer rights.

Complaints

If you are dissatisfied with the outcome of a return, exchange or refund request, you may submit a complaint to AZARA.

Please contact:

Customer Service: +974 5559 2325
Email: support@azara.qa

Please provide your order number and details of the issue.

AZARA will review the complaint and communicate the outcome through the appropriate customer-service channel.

Changes to This Policy

AZARA may update this Returns, Exchanges & Refunds Policy from time to time to reflect changes in:

  • Applicable laws and regulations;

  • MOCI requirements;

  • AZARA products;

  • Delivery arrangements;

  • Payment methods; or

  • Business procedures.

The latest version will be published on AZARA.qa.

Contact Information

AZARA
Website: https://azara.qa
Commercial Registration No.: 252536
e-Commerce Licence No.: 342245
Customer Service: +974 5559 2325
Email: hello@azara.qa
State of Qatar

Last Updated: 29-Sep-2026